Terms & Conditions

Terms & Conditions

Exchange and warranty terms and conditions applies (read the Exchange & Warranty section for more information).

You can visit any of our stores for servicing which include frame adjustments and replacement of screws or nose pads. However, for issues involving exchange and warranty, items will have to be posted back.

Disclaimer: Actual product may differ slightly from pictures due to difference in lighting, screen resolution or other factors.

 

All local orders of products with prescription (i.e ophthalmic and contact lenses) will automatically be treated as pre-orders upon check out and payment. An eye examination will be scheduled and customers will have to drop by at selected stores for the check before the glasses or contact lenses are dispensed.
Only for prescription ophthalmic lenses: it can be processed and shipped to you if the necessary information stated in the products page are provided

 

No refunds will be given under any circumstances. Exchanges will only be considered if item is in its original condition and is up to the company’s discretion.

For items purchased online, issues involving exchange and warranty will have to be posted back.

Warranty: Varies from product to product. If applicable, warranty period will be listed on product page and/or a warranty card will be sent along with the product.

Warranty covers only manufacturing defects.
Damages resulting from deliberate misuse, negligence, accidents out of the company’s control for example delivery mishap, natural disasters, scratches and wear and tear are not covered. Warranty card and receipt will have to be sent in together with the product. The warranty or exchange can not proceed if either of these are missing. Final decision of the warranty is up to the company or the manufacturer.

Certain parts are not covered under the warranty.

Product of equivalent value will be given as replacement in the event that the original product is no longer available.

To avoid such issue, you may wish to pre-order the frame and we will arrange the item to be made available at a specific store of your choice.
For pre-orders, please send us an e-mail and also read the terms and conditions stated below.

All local orders of products with prescription (i.e ophthalmic and contact lenses) will automatically be treated as pre-orders upon check out and payment. An eye examination will be scheduled and customers will have to drop by at selected stores for the check before the glasses or contact lenses are dispensed.
(Only for prescription ophthalmic lenses: it can be processed and shipped to you if the necessary information stated in the products page are provided)

For pre-orders, please send us an e-mail and also read the terms and conditions stated below.

Pre-order time: Item will be made available the next coming Tuesday after payment has been received and acknowledged.

$10 non-refundable deposit for admin and delivery charges.
The $10 will only offset purchase of pre-ordered product(s). In the event that the final product chosen is not the pre-ordered one, the $10 will not offset the purchase nor refunded.

Feel Free to contact us at Tampines Optical if your questions are not found here.