Terms & Conditions

1. Delivery

Singapore

1) Local Express (+ registered) $4.50
Estimated delivery time: 3-4 working days*
FREE above $98

2) Local Same day delivery* (+ registered) $8.99
Term & condition: Order before 3pm (Singapore time) & subject to delivery company availability.
General delivery time: Same day, before 8pm (Singapore time). Not available on Sundays or Public Holidays.
Order(s) placed after the cut off time will be sent out on the next available delivery.

Please note that the following is an estimated guide. Prescription or back-order items may take up to a week or more and will be sent out on the next available delivery once it is ready. Also, unforeseen and uncontrollable circumstances such as delivery company hold-up may result in longer delivery time. Please do not hesitate to contact us at sales@tampinesoptical.com should you have any queries.

Rest of the world

Temporary suspension of overseas delivery
Due to to COVID-19 situation, most countries are restricting imports at the moment so we will suspend all overseas delivery for the time being.
If your order has been placed either due to system error or you have selected Singapore but input an overseas address, no matter what reason, the order will be on hold until the external delivery company is able to deliver to your country again.

2. Online products
Exchange and warranty terms and conditions applies (read the Exchange & Warranty section for more information).

You can visit any of our stores for servicing which include frame adjustments and replacement of screws or nose pads. However, for issues involving exchange and warranty, items will have to be posted back.

Disclaimer: Actual product may differ slightly from pictures due to difference in lighting, screen resolution or other factors.

Prescription items – Ophthalmic and contact lenses

All local orders of products with prescription (i.e ophthalmic and contact lenses) will automatically be treated as pre-orders upon check out and payment. An eye examination will be scheduled and customers will have to drop by at selected stores for the check before the glasses or contact lenses are dispensed.
Only for prescription ophthalmic lenses: it can be processed and shipped to you if the necessary information stated in the products page are provided

3. Exchange & Warranty
No refunds will be given under any circumstances. Exchanges will only be considered if item is in its original condition and is up to the company’s discretion.

For items purchased online, issues involving exchange and warranty will have to be posted back.

Warranty: Varies from product to product. If applicable, warranty period will be listed on product page and/or a warranty card will be sent along with the product.

Warranty covers only manufacturing defects.
Damages resulting from deliberate misuse, negligence, accidents out of the company’s control for example delivery mishap, natural disasters, scratches and wear and tear are not covered. Warranty card and receipt will have to be sent in together with the product. The warranty or exchange can not proceed if either of these are missing. Final decision of the warranty is up to the company or the manufacturer.

Certain parts are not covered under the warranty.

Product of equivalent value will be given as replacement in the event that the original product is no longer available.

To avoid such issue, you may wish to pre-order the frame and we will arrange the item to be made available at a specific store of your choice.
For pre-orders, please send us an e-mail and also read the terms and conditions stated below.

4. Pre-orders

All local orders of products with prescription (i.e ophthalmic and contact lenses) will automatically be treated as pre-orders upon check out and payment. An eye examination will be scheduled and customers will have to drop by at selected stores for the check before the glasses or contact lenses are dispensed.
(Only for prescription ophthalmic lenses: it can be processed and shipped to you if the necessary information stated in the products page are provided)

For pre-orders, please send us an e-mail and also read the terms and conditions stated below.

Pre-order time: Item will be made available the next coming Tuesday after payment has been received and acknowledged.

$10 non-refundable deposit for admin and delivery charges.
The $10 will only offset purchase of pre-ordered product(s). In the event that the final product chosen is not the pre-ordered one, the $10 will not offset the purchase nor refunded.

Please check the FAQ or feel Free to contact us at Tampines Optical if your questions are not found here.